Shipping

  • Shipping costs vary depending on destination.
  • All orders are custom packaged with special care to ensure the quality and safety of your purchase.
  • Unless specified otherwise, all orders are shipped via Express Mail Services (EMS). Shipments within Russian Federation are processed through SDEK. Delivery times vary depending on destination.
  • Please email customerservice@kaloskagathosxxi.com with any inquiries.
  • Kaloskagathos.xxi is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

Ship Windows

  • All orders are subject to production and fulfillment lead times before they ship.
  • Each piece is estimated to ship within 14 business days, and all ship windows are measured from the next business day after an order is placed.
  • Please note that the ship window specified is an estimate only.
  • While we aim to ship your order within the stated ship window or earlier, the actual time to ship your order may be shorter or longer depending on production capabilities.
  • If you wish to check on the status of your order, please do not hesitate to contact us at customerservice@kaloskagathosxxi.com.
  • If you prefer certain pieces in your order to be shipped as they become available before your entire order is complete, please contact us at customerservice@kaloskagathosxxi.com to make special shipping arrangements
  • Additional shipping fees will apply.
Returns

If you have any questions about any piece before making a purchase, please do not hesitate to contact us at customerservice@kaloskagathosxxi.com. We will gladly address any questions or concerns you may have.

If you are in any way unhappy with your goods, items you want to return for a refund or an exchange will only be accepted within 7 calendar days of delivery. Items returned outside that period are not refundable. Customer is responsible for the return shipping and postage charges. To return an item, please contact customerservice@kaloskagathosxxi.com we will then send you our returns form.

We will only accept returns of items that are unused and returned with all original tags and packaging intact. We will not accept returns of items that have been worn or where the tags have been removed.

Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

We aim to process all returns within 5 business days of reaching us and will email or write to confirm when this has been done.

In the event you receive an item that you believe is damaged or defective, we require that you email customerservice@kaloskagathosxxi.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item. We reserve the right to deny any request for return, exchange, or repair.

If you purchased a Kaloskagathos.xxi piece from another retailer, please consult that retailer's applicable policies. We are not responsible for items purchased from other retailers.

Returns for Sale Items: sale items are not refundable.
Payment Methods

  • For international payments we accept Visa and MasterCard payments processed through PayPal.
  • For payments from Russian card holders we accept Visa, Mastercard and MIR processed through Alfabank.
Privacy policy

Kaloskagathos.xxi takes the privacy of our customers very seriously. We value our customers and respect your privacy. We collect information about you through our Website in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency, except that we may share your information under certain circumstances with outside consultants or companies, but only for the purpose of enabling those consultants or companies to help this site function or assist us in our business. This Privacy Policy only covers information collected through this Website, and does not cover any information collected offline by us, including information collected by our 3rd Party Wholesale Retail partners.

This Privacy Policy describes the Personal Information we collect about you, why we collect it, how we use it and when we share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect and use certain information.